Zscaler Client Connector

Where Zscaler Client Connector keeps its logs

Zscaler Client Connector logs to %ProgramData%\Zscaler\log-<random numbers>\ on Windows.

Paths are printed exactly as Zscaler Client Connector writes them. Environment variables like %LOCALAPPDATA% and $XDG_STATE_HOME are never expanded, so a path can be pasted straight into a shell. Where a path differs between installer types or shipping flavours, each one is racked as its own card below - why that happens.

Finding your way around Windows.

How to turn on debug logging for Zscaler Client Connector

1. Open Zscaler Client Connector and go to Troubleshoot.
2. Set Log Mode to Debug.
3. Set it again after you reconnect, because the log mode lasts only for the current connection session.
4. Admins: To set it for a group of users, choose Debug in the Log Mode drop-down of the App Profile in the admin portal.

How to collect Zscaler Client Connector logs

1. Open Zscaler Client Connector and choose Troubleshoot > Export Logs (newer versions: More > Support).
2. Attach the ZIP it saves; it includes the packet captures.
3. Use Report an Issue instead if your admin has turned it on.