Webex

Where Webex keeps its logs

Webex logs to %LOCALAPPDATA%\CiscoSpark\ on Windows. 1 other Windows log location is recorded below.

Paths are printed exactly as Webex writes them. Environment variables like %LOCALAPPDATA% and $XDG_STATE_HOME are never expanded, so a path can be pasted straight into a shell. Where a path differs between installer types or shipping flavours, each one is racked as its own card below - why that happens.

Finding your way around Windows.

How to collect Webex logs

1. Select your profile picture > Help > Report an issue.
2. For calling problems, tick Attach calling environment data (recommended).
3. Submit the report; log files are included automatically.
4. Note the Feedback ID and give it to support.
5. Admins: In Control Hub, open Troubleshooting > Logs, search for the user, then select Collect logs > Collect.
6. The user must be online for Control Hub collection; uploaded logs are kept for 30 days.