Zoom Rooms
0 log locations
- Zoom Rooms log files are always encrypted and can only be decrypted by Zoom Support, so they are sent through Send Problem Report rather than read locally.
No log locations recorded yet
This application is in the catalogue, but no log paths have been added for it yet.
How to turn on debug logging for Zoom Rooms
- For audio problems, on the controller in a meeting select More > Settings > Help and turn on
Audio Log. - Reproduce the audio problem.
- Send a problem report with Log Type
Audio; it uploads after the meeting ends.
How to collect Zoom Rooms logs
- Controller: Select Settings > About > Help > Send Problem Report (in a meeting, select More first).
- Enter the support ticket number and details, then select Send.
- Touch display: Tap the screen, then select Settings > Help > Send Information to Zoom (in a meeting, select More first).
- Select the log type, enter the ticket number, then select Send.
- Web portal: Open Admin Center > Product configuration > Rooms > Zoom Rooms and select the room, which must be online.
- Select Room settings, then the Click Here link under the room avatar, enter the ticket number and send.